Disaster Recovery

2021 Flood Assistance

Some helpful links and support provided:

SupportProvided byWhatHow to applyContact/more info
Rebuilding after a natural disasterQBCCFact sheets, sample repairs contractN/Ahttps://www.qbcc.qld.gov.au/home-maintenance/rebuilding-after-natural-disaster
Disaster Recovery Payment $Fed GovtLump sum payment if eligible, may be paid in instalments.Services Australiahttps://www.servicesaustralia.gov.au/how-to-claim-south-east-queensland-floods-february-2022-australian-government-disaster-recovery?context=62078
Disaster Recovery allowance $Fed GovtMay replace lost income if eligibleServices Australiahttps://www.disasterassist.gov.au/Pages/disasters/current-disasters/Queensland/se-qld-rainfall-flooding-22-28-february-2022.aspx
Emergency Hardship Assistance $Qld GovtOnce-off payment directly into bank account. $180 per person up to $900 for a family of 5 or more.Apply within 7 days via Community Recovery Portal OR Community Recovery Hotline on 1800 173 349https://www.communityrecovery.qld.gov.au/
Essential Services Hardship Assistance Grant $Qld GovtNeed to have experienced loss of one or more essential services (such as power) for more than 5 days. $150 per person, up to $750 for a family of 5 or more.Apply within 7 days via Community Recovery Portal OR Community Recovery Hotline on 1800 173 349https://www.communityrecovery.qld.gov.au/
Extraordinary Disaster Assistance Recovery Grants – Primary ProducersQld GovtGrants of up to $75,000 are available for affected producers following South East Queensland Rainfall and Flooding to hire or purchase equipment and materials, clean up, remove debris, replace fencing and other costs associated with the recovery process. Queensland Government
Queensland Rural and Industry Development Authority
https://www.qrida.qld.gov.au/program/extraordinary-disaster-assistance-recovery-grants-south-east-queensland-rainfall-and-flooding
Extraordinary Disaster Assistance Recovery Grants – BusinessQld GovtGrants of up to $50,000 are available for affected small businesses following the South East Queensland Rainfall and Flooding to hire or purchase equipment and materials, clean up, remove debris, replace or repair damaged infrastructure and stock and other costs associated with the recovery process.Queensland Government
Queensland Rural and Industry Development Authority
https://www.qrida.qld.gov.au/program/extraordinary-disaster-assistance-recovery-grants-south-east-queensland-rainfall-and-flooding#-Business
Extraordinary Disaster Assistance Recovery Grants – Not for ProfitQld GovtGrants of up to $50,000 are available for affected non-profit organisations following South East Queensland Rainfall and Flooding to hire or purchase equipment and materials, clean up, remove debris, repair or replace damaged infrastructure or goods and other costs associated with the recovery process.Queensland Government
Queensland Rural and Industry Development Authority
https://www.qrida.qld.gov.au/program/extraordinary-disaster-assistance-recovery-grants-south-east-queensland-rainfall-and-flooding#-Non-profit-organisations
Self Recovery AppQld GovtThe Self Recovery App has been launched to provide access to vital information about disasters and emergencies in Queensland.

The app features vital tips for preparing for disasters and cleaning up after them, including:

insurance information
personal and family support
business support
how to volunteer
how to donate goods and services
how to make a financial contribution.
N/Ahttps://play.google.com/store/apps/details?id=communities.gov.au.disasterrecoverydroid&hl=en
Essential household contents grant $Qld GovtIf you are uninsured, or unable to claim insurance, you may be eligible for financial assistance to provide a contribution towards replacing or repairing essential household contents, such as beds, linen and whitegoods, that have been lost or damaged in a disaster.

Grants of up to $1,765 for single adults and up to $5,300 for couples/families are available. Income tested. You can be a tenant or an owner-occupier.
online via the Community Recovery Portal or by phoning the Community Recovery Hotline on 1800 173 349https://www.qld.gov.au/community/disasters-emergencies/disasters/money-finance/types-grants/essential-household-contents
Essential services safety and reconnection grant $Qld GovtIf you’re uninsured, or unable to claim insurance, you may be eligible for a grant to help you reconnect essential services that were damaged by a disaster.

There are 2 parts to the grant:

Inspection: up to $200 towards a safety inspection for each essential service needing reconnection (electricity, gas, water and sewerage or septic system)
Repair: up to $4200 towards repair work to enable essential services to be reconnected (for example, electrical rewiring).
online via the Community Recovery Portal or by phoning the Community Recovery Hotline on 1800 173 349https://www.qld.gov.au/community/disasters-emergencies/disasters/money-finance/types-grants/essential-serv-safety-reconnect
Structural assistance grant $Qld GovtIf you’re uninsured, or unable to claim insurance, you may be eligible for a one-off payment as a contribution towards repairs to your home to make it secure and safe.

Grants of up to $10,995 for single adults and up to $14,685 for couples/families are available. Income tested
online via the Community Recovery Portal or by phoning the Community Recovery Hotline on 1800 173 349https://www.qld.gov.au/community/disasters-emergencies/disasters/money-finance/types-grants/structural-assistance
List of phone numbersQld GovtBrochure of helpful phone numbersN/Ahttps://www.qld.gov.au/community/disasters-emergencies/disasters/resources-translations/regional-support-brochures
Community recovery hubQld GovtPhysical hubs to assist with access to services and other essentials. May be able to help you lodge a grant claim if you don’t have phone/internet access.In personhttps://www.qld.gov.au/community/disasters-emergencies/disasters/resources-translations/find-hub
Dealing with mould after a storm, flood, or cycloneQld HealthFact SheetN/Ahttps://www.health.qld.gov.au/__data/assets/pdf_file/0018/713421/dm-mould.pdf
Public health advice for disaster managementQld HealthCollection of fact sheets and other information regarding health advice during disaster recoveryN/Ahttps://www.health.qld.gov.au/public-health/disaster/evacuation-centres
Returning to a disaster-affected house or buildingQld Healthfact sheetN/Ahttps://www.publications.qld.gov.au/dataset/public-health-disaster-management-fact-sheets/resource/fb0f503c-67a6-4b15-8a22-783660ee4eab
Clean up informationUniversity of MinnesotaBasic but helpful advice that could form the basis for your plan of attack https://extension.umn.edu/flooding/cleaning-after-flood#step-6-dry-surfaces-1690465
Laundry and shower servicesOrange SkyMobile laundry and shower serviceFind available dates and locations on website or facebookhttps://locations.orangesky.org.au/
Legal informationCaxton LegalLegal Information for the SEQ Community – 2022 Floods. Your Rights in the Aftermath of a Natural Disaster. Helpful article(07) 3214 6333 to make an apointmenthttps://caxton.org.au/legal-information-for-the-seq-community-2022-floods/
Family resourcesQld GovtList of resources for families after a disaster. Mostly mental health and parenting info and coping strategiesn/ahttps://www.qld.gov.au/community/disasters-emergencies/disasters/mental-health/resources-for-families
NTEU $1000 GrantsNTEUEmergency grants for existing Union members. Fee waivers also available[email protected]https://www.nteu.org.au/article/Supporting-our-members-in-crisis-%28Advocate-29-01%29-23187
NAB $1000 grantsNABFor existing customerswebsite, phone, or in branch 1300 308 132https://news.nab.com.au/news/nab-to-provide-1000-grants-to-customers-impacted-by-floods-2
Housing HelpQld GovtAssistance finding temporary accommodationcall 13 QGOV (13 74 68) or visit your nearest Housing Service Centre.https://www.qld.gov.au/housing/emergency-temporary-accommodation/housing-help-after-disaster
InformationRed CrossResources on looking after yourself and practical advice on cleaning up after a flood/storm, including drying your home and cleaning household items damaged by flood waterWebsitehttps://www.redcross.org.au/emergencies/coping-after-a-crisis/returning-home-and-coping-after-a-crisis/
Information resourcesRed CrossDownloadable guides for parents in an emergencyWebsite downloadhttps://www.redcross.org.au/emergencies/resources/
Cleaning informationWA GovtUseful information on how and what to clean after a floodN/Ahttps://www.healthywa.wa.gov.au/Articles/N_R/Recovering-after-the-flood-clean-up-information-for-householders
Stress After emergenciesFed GovFact Sheetn/ahttps://www.publications.qld.gov.au/dataset/coping-in-crisis-factsheet/resource/0b6c6172-4b0d-4cb3-9f69-8523cf431e5d?truncate=30&inner_span=True
Salvaging damaged collectionsState Library of QldInformation on salvaging flood and pest damaged belongings, such as documents and photographsn/ahttps://www.slq.qld.gov.au/how-do-i/preserve-your-collections/salvaging-damaged-collections
Tenancy adviceRTAInformation for property managers/owners and tenants affected by floodswebsitehttps://www.rta.qld.gov.au/during-a-tenancy/events-that-impact-the-agreement/natural-disasters
Legal helpLegal Aid QldSome info and assistance on dealing with insurance after a natural disaster, sample lettersWebsite, or phone 1300 527 700https://www.legalaid.qld.gov.au/Get-legal-help/Our-services/Natural-disaster-legal-help?BestBetMatch=flood%7C33642ca2-1ee0-427b-938e-96024c6f8bda%7C0a4b0d77-1b6c-4201-871e-25d5b0944cb0%7Cen-AU
The stress of being under threatFed GovFact Sheetn/ahttps://www.publications.qld.gov.au/dataset/coping-in-crisis-factsheet/resource/2f5cc68b-d5ab-46c4-9db9-e4ba1d2061a9?truncate=30&inner_span=True
Free mental health counselling for small business ownersBeyond BlueNewAccess for Small Business Owners is a free and confidential mental health coaching program, developed by Beyond Blue to give small business owners, including sole traders the support they need.websitehttps://www.beyondblue.org.au/get-support/newaccess/newaccess-for-small-business-owners
mail redirection & Mail holdAus postfree mail re-direction for 12 months following a natural disasterIn person at a post office.https://auspost.com.au/receiving/manage-your-mail/redirect-hold-mail/redirect-mail/free-mail-redirection-and-po-boxes
Mental health supportBeyond Blueresources, possibly counsellingwebsitehttps://www.headsup.org.au/
small business loan Low interest loan for businesses in disaster areas, may be used to replace damaged equipment https://business.gov.au/grants-and-programs/disaster-assistance-loans-small-business-qld
managing stress after a disasterQld GovtFact sheet/information pagen/ahttps://www.qld.gov.au/community/disasters-emergencies/disasters/mental-health/managing-stress-after
BankingAustralian Banking AssociationList of phone numbers for banking customers who are flood affected or in financial distressN/Ahttps://www.ausbanking.org.au/for-customers/financial-difficulty/
Credit card/mortgage deferralAll the big banksPretty much all the banks will offer a loan re-structure, temporary fee waiver, and repayment deferral for existing customers affected by natural disastersby phone or online 
Small business assistanceAus postInformation for small businesses impacted by natural disastersdownload pdf on websitehttps://auspost.com.au/content/auspost_corp/enterprise-gov/capabilities/disaster-support-and-recovery/?fm=search-organic:flood%20support:7
Disaster AssistFed GovtwebsiteN/Ahttps://www.disasterassist.gov.au/
Additional Child Care SubsidyFed GovIn some circumstances you may be eligible for additional childcare subsidy paymentsServices Australiahttps://www.servicesaustralia.gov.au/temporary-financial-hardship-additional-child-care-subsidy?context=41866

Disaster assistance extended for flooded Queensland communities & primary producers

Disaster assistance has now been extended to Balonne and Flinders Shire Councils as well as primary producers in Banana Shire following the recent floods in central, southern and western Queensland.

The assistance is being provided through the jointly funded Commonwealth-State Disaster Recovery Funding Arrangements (DRFA).

This extension of the DRFA brings the total number of local government areas receiving disaster assistance to 20. These LGAs are: Banana, Balonne, Barcaldine, Barcoo, Blackall-Tambo, Boulia, Bundaberg, Central Highlands, Diamantina, Goondiwindi, Flinders, Lockyer Valley, Longreach, Maranoa, Murweh, Scenic Rim, South Burnett, Southern Downs, Toowoomba and Western Downs.

For more information on assistance available to primary producers and small businesses visit www.qrida.qld.gov.au or free call 1800 623 946.

For information on the freight subsidies visit www.daf.qld.gov.au or phone the DAF Customer Service Centre on 13 25 23.

Disaster assistance – Inglewood and across the Goondiwindi Regional Council area

Disaster assistance is now available to small businesses in Inglewood and across the Goondiwindi Regional Council area following recent heavy rainfall and flooding.

Minister for Employment and Small Business Di Farmer said the jointly funded Commonwealth-State Disaster Recovery Funding Arrangements (DRFA) had been extended to offer disaster assistance loans of up to $250,000 to affected small businesses.

To find out more visit  https://www.qrida.qld.gov.au/program/disaster-assistance-loans#-Business

Inglewood Community Recovery Hub

Inglewood residents who have been affected by the recent flooding will be able to access face-to-face support with a Community Recovery Hub located at the Inglewood Civic Centre, 18 Elizabeth Street, Inglewood, and will open from 9am to 4pm daily.

Eligible local residents can also apply for grants and find information about support services through the Community Recovery Hotline on 1800 173 349, online portal at www.communityrecovery.qld.gov.au and the Self-Recovery app.

Other grants such the Essential Household Contents Grant and Structural Assistance Grant, which are income tested, are also available to eligible residents in these areas who are uninsured and have experienced certain loss or damage following this disaster.

Financial assistance is available through the jointly-funded Commonwealth-State Disaster Recovery Funding Arrangements.

People who are experiencing hardship due to this flooding can download and use the Self-recovery app, go to www.qld.gov.au/communityrecovery or contact the Community Recovery Hotline on 1800 173 349 for further information.

Disaster Assistance Extended to Support Flooded Queensland Primary Producers

Critical disaster assistance will now flow to primary producers in Central, Southern and Western Queensland impacted by the recent floods.

Financial assistance is being provided through the jointly funded Commonwealth-State Disaster Recovery Funding Arrangements (DRFA).

This extension of the DRFA is in addition to the disaster assistance already available in Banana, Barcaldine, Barcoo, Blackall-Tambo, Boulia, Diamantina, Goondiwindi, Lockyer Valley, Maranoa, Scenic Rim, South Burnett, Southern Downs and Toowoomba as a result of the widespread flooding.

For more information on assistance available to primary producers and small businesses visit www.qrida.qld.gov.au or free call 1800 623 946.

Information on disaster assistance can be found on the Australian Government’s Disaster Assist website at www.disasterassist.gov.au and the Queensland Reconstruction Authority’s website at www.qra.qld.gov.au    

Queensland Resilience and Risk Reduction Fund 2021-22

The Queensland Resilience and Risk Reduction Fund (QRRRF) helps communities, mitigate and manage the risks associated with natural disasters.

The QRRRF is funded by the Commonwealth and Queensland governments as part of its five-year National Partnership Agreement on Disaster Risk Reduction.

A total of $19.1 million is currently available, with the Queensland Government contributing $8.3 million while the Commonwealth Government is contributing $10.8 million to the 2021-22 round of the QRRRF.

The Commonwealth component includes the $6 million Managing Disaster Risk Fund, which is available to the 14 local government areas hardest hit by the 2019 North Queensland Monsoon Trough.

Expressions of Interest (EOIs) for the $19.1 million fund close on 18 February 2022.  

Find out more at https://www.qra.qld.gov.au/qrrrf

Other Useful Links:

QLD Government Community Support – Disasters & Emergencies

Disaster Assist

Queensland Reconstruction Authority

South west Queensland Flooding – Financial Assistance

Natural Disaster & Drought Assistance – Transport & Main Roads

Financial Assistance Available for Natural Disasters – Dept. of Agriculture & Fisheries

Disaster Assistance Loans – QRIDA

2021 Storms & Flood Support – National Recovery & Resilience Agency

South East QLD Bushfires

State Government Assistance

Support for Primary Producers, Small Businesses and Not-for-profit organisations

Disaster assistance loans – up to $250,000

Disaster assistance loans – essential working capital

The QLD Department of Employment, Small Business & Training (‘DESBT’) has established the following to support the small business community impacted by the recent Bushfires.

  • DESBT has established a small business recovery hub co-located within each of the Community recovery centres, our regional staff are managing these hubs and are equipped with the information on hand to provide any impacted business
  • The Customer Centre has established a dedicate number 1300 654 687
  • On the Business Queensland Website, https://www.business.qld.gov.au/running-business/protecting-business/disaster-resilience/assistance we have activated the survey for small businesses to assess their support needs
  • If there are power outages or difficulty for any member to access, please call the number or visit the centre and the DESBT team will undertake this on your behalf.

Small Business Disaster Recovery Fact Sheets:

Federal Government Assistance

Emergency Hardship Assistance of $180 per person and up $900 for a family to help people immediately with accommodation, food, essential clothing and medication.

Further grants are available to support people with property damage based on their individual situation.

The below grants are means tested:

  • Essential Household Contents: $150 per person (up to $750 for a family of five or more) to people who are directly impacted by the loss of one or more essential service (e.g. electricity, gas, water or sewerage) for more than five days.
  • Essential Services Safety and Reconnection Grant: To help owner-occupied households reconnect essential services that were damaged by a disaster. Up to $200 towards a safety inspection for each essential service needing reconnection and up to $4200 towards repair work.
  • Structural Assistance Grant: One-off payment towards the cost of repairs to uninsured, owner-occupied homes to ensure the home is habitable, secure and safe. Up to $10,995 for single adults and up to $14,685 for couples/families.

How can people apply?

  • Call the Community Recovery Hotline 1800 173 349.
  • Online through the Community Recovery Portal, www.communityrecovery.qld.gov.au
  • Visit the Community Recovery Hubs.
  • People need their Driver Licence, Medicare Card, Bank Account details – call the recovery centre if they are lost.

Other Assistance

Southern Downs Regional Council has announced that it will extend the payment due date and discount period for all rate payers by four weeks in recognition of the recent bushfire and drought hardships. Click here to view media release.

The primary role of the Small Business Rural Financial Counsellor Service Program is to support Small Businesses in drought impacted areas who are experience hardship associated with the long standing drought conditions. They aim to identify options which see you, and your business better equipped to manage your circumstances. The service is free and they have some great ideas and abilities to help. Click here for more information.

Primary producers who have suffered direct damage from the recent South East Queensland bushfires can apply for an Individually Disaster Stricken Property (IDSP) certificate from the Department of Agriculture and Fisheries (DAF). This certificate will enable impacted producers to apply for concessional Disaster Assistance Loans up to $250,000 to recover and rebuild.

Application forms, guidelines and further information regarding this assistance is available on the Disaster Assistance Loans page.

http://www.qrida.qld.gov.au/current-programs/Disaster-recovery/disaster-assistance/disaster-assistance-primary-producer

https://www.daf.qld.gov.au/business-priorities/agriculture/disaster-recovery/natural-disaster/disaster-assistance-forms-and-guidelines

Southern Downs Regional Council has announced that critical water restrictions of 100L per person per day will be immediately and temporarily lifted for bushfire affected residents and some businesses in the Stanthorpe area.

Water restrictions will be lifted for residents and some businesses on town and tank water, and will continue until 5.00pm Wednesday 18 September. Click here for further information.

Southern Downs Regional Council has announced that critical water restrictions of 100L per person per day will be immediately and temporarily lifted for bushfire affected residents and some businesses in the Stanthorpe area.

Water restrictions will be lifted for residents and some businesses on town and tank water, and will continue until 5.00pm Wednesday 18 September. Click here for further information.

In the wake of the recent and destructive bushfires in the Stanthorpe region, Council will offer 4000L of drinking water per property to affected rural land owners at no cost.

Eligible properties directly affected by the bushfires have been identified by Queensland Fire and Emergency Services and Council’s water offer will be rolled out across the region in two stages.

The first stage is available immediately until 3pm Wednesday 18 September and offers 4000L of water to affected properties in Stanthorpe and Applethorpe. The second stage will be rolled out to affected properties in Ballandean and Pozieres and these dates will be announced shortly. 

Click here for further information.

Southern Downs Regional Council Bushfire Recovery Portal

The Queensland Government and Australian Government offer programs to help farm families, farm businesses and farm communities affected by drought. This page provides broad descriptions of government drought assistance programs available to Queensland producers.

The latest information on drought declarations and revocations in Queensland is available on the Long Paddock website .

Queensland Government programs

Business Assistance

The Drought Relief Assistance Scheme is administered by the Department of Agriculture and Fisheries  DRAS provides:

  • freight subsidies for the transport of fodder, water and livestock; and
  • the Emergency Water Infrastructure Rebate (EWIR).

Access the guidelines and application forms.

Queensland Department of Agriculture and Fisheries is operating the Australian Government On-Farm Emergency Water Infrastructure Rebate on behalf of the Australian Government. Producers are able to access:

  • a 25% rebate for new purchases and installation of water infrastructure.  This rebate is added automatically to the Queensland Government’s Emergency Water Infrastructure Rebate.  There is no need to apply separately for this 25% top up.  Claims from 1 July 2018 and the commencement of the top-up will be automatically paid to applicants that have already received a payment from the Queensland scheme.
  • a 25% rebate for the cost of a contractor to desilt dams on your property under the Australian Dam Desilting Rebate. Access the guidelines and application forms.

A maximum of $25,000 can be accessed through the On-farm Emergency Water Infrastructure Rebate.

Financial counselling services

Read more about financial counselling services.

The Queensland Government has contributed additional funding to the Australian Government’s Rural Financial Counselling Service (RFCS).

Read more about financial counselling services.

The Queensland Government has contributed additional funding to the Australian Government’s Rural Financial Counselling Service (RFCS).

The Queensland Government and Australian Government fund projects aimed at wild dog, cat, feral pig, rabbit and weed management in Queensland.

Read more about:

Southern Downs Regional Council has announced that critical water restrictions of 100L per person per day will be immediately and temporarily lifted for bushfire affected residents and some businesses in the Stanthorpe area.

Water restrictions will be lifted for residents and some businesses on town and tank water, and will continue until 5.00pm Wednesday 18 September. Click here for further information.

In the wake of the recent and destructive bushfires in the Stanthorpe region, Council will offer 4000L of drinking water per property to affected rural land owners at no cost.

Eligible properties directly affected by the bushfires have been identified by Queensland Fire and Emergency Services and Council’s water offer will be rolled out across the region in two stages.

The first stage is available immediately until 3pm Wednesday 18 September and offers 4000L of water to affected properties in Stanthorpe and Applethorpe. The second stage will be rolled out to affected properties in Ballandean and Pozieres and these dates will be announced shortly. 

Click here for further information.

Southern Downs Regional Council Bushfire Recovery Portal

The Queensland Government and Australian Government offer programs to help farm families, farm businesses and farm communities affected by drought. This page provides broad descriptions of government drought assistance programs available to Queensland producers.

The latest information on drought declarations and revocations in Queensland is available on the Long Paddock website .

Find out about other drought rebates and fee relief, including land rent rebates, water fee relief and transport-related drought assistance.

Community and Family Assistance

A range of counselling services are available for drought-affected communities.

Queensland Health provides primary mental health support to drought-affected areas through the Drought Wellbeing Service provided by the Royal Flying Doctor Service.

Queensland Health also provides grants and coordination of local mental health services through the Tackling Regional Adversity through Integrated Care program to help build community resilience to drought, disaster and other crises.

The Department of Transport and Main Roads provides transport concessions for primary producers in drought and increased school transport allowances for some families that drive their children to school or connect with a school bus run.

Other Support

The Salvation Army, St Vincent de Paul Society and Rotary Australia World Community Service have been engaged to deliver the assistance. Eligible households should reach out to these organisations directly to seek financial support (details below).

The Salvation Army
24 hour hotline: 1300 551 030
Website: salvos.org.au/drought

St Vincent de Paul 
Hotline: 13 18 12 
Website: www.vinnies.org.au

Rotary
Website: www.rawcs.org.au

General Assistance

Need help to pay your electricity or gas bills?

You have rights.

Stronger protections are now available to households having trouble paying their energy bills.

The Australian Energy Regulator has taken action to assist vulnerable customers experiencing payment difficulties by introducing an enforceable Customer Hardship Policy Guideline.

Energy retailers have important responsibilities in helping vulnerable customers. The Guideline requires energy retailers to provide consistent minimum standards of assistance, ensure hardship programs are easily accessible and put processes in place to identify customers who may need help.

Customers participating in a hardship program will get access to different payment options, help finding a better energy plan, tips on energy efficiency, and information about government concessions, relief schemes, energy rebates and financial counselling services.

Other help may also be available – All energy providers have a hardship policy that tells you how they can assist you if you are having trouble paying your energy bills due to hardship. You can find it on their website or ask them to post you copy.

If you are in a hardship program and meetings its conditions your energy provider cannot disconnect you.

When life is tough call your energy retailer and talk to them about your situation.

For more information, visit the Australian Energy Regulator’s website at www.aer.gov.au/consumers/my-energy-bill/help-for-customers-in-hardship.

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